How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I have 5 verizon/aol email accounts. i am using outlook

Customer Question

i have 5 verizon/aol email accounts. i am using outlook 2007. as per aol, all i had to do was change the new required password. when i did this and hit send/receive, the retrun error was that my encryption was incorrect. verizon and aol suggest i speak to ms about this olease advise
JA: How long has this been an issue?
Customer: i migrated this morning pst and still cannot get email on outlook.
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: not really
Submitted: 6 months ago.
Category: Email
Expert:  Cody replied 6 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 6 months ago.

None of the 5 email accounts work?

Expert:  Cody replied 6 months ago.

Checking in to see if you still need help with this issue, if so please reply at your convenience.