How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Michael Hannigan Your Own Question
Michael Hannigan
Michael Hannigan, Email Expert
Category: Email
Satisfied Customers: 11697
Experience:  25+ Years Experience in Field. MCSE, ICCP, Expert in Large Email Platforms
23511658
Type Your Email Question Here...
Michael Hannigan is online now
A new question is answered every 9 seconds

I forgot my password. I do not have texting. i don't

Customer Question

I forgot my password. I do not have texting.
JA: When did you last reset your username and password?
Customer: i don't remember
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: i haven't accessed my account since feb.
JA: What troubleshooting have you tried?
Customer: what do you mean
JA: What confuses you?
Customer: how do I trouble shoot
JA: Anything else you want the email expert to know before I connect you?
Customer: i am not how to trouble shoot. can you explain
Submitted: 3 months ago.
Category: Email
Expert:  Michael Hannigan replied 3 months ago.

Hello. My name is Michael. I can help you with your question.

What type of account are you having a problem with?

Customer: replied 3 months ago.
gmail
Expert:  Michael Hannigan replied 3 months ago.

Are you able to log in from your computer browser at gmail.com?

Customer: replied 3 months ago.
I sign in but ask for texting. I do have access currently to my phone.
Expert:  Michael Hannigan replied 3 months ago.

If you have your most recent password, you should be able to sign in through your browser with your email address and password *****

Customer: replied 3 months ago.
the problem is I do have my current password
Expert:  Michael Hannigan replied 3 months ago.

You do?

Expert:  Michael Hannigan replied 3 months ago.

Or did you mean that you do not?

Customer: replied 3 months ago.
I mean not
Expert:  Michael Hannigan replied 3 months ago.

There is sometimes an alternate method you can use.

When you get to that point, do you see a link at the bottom that says use a different method, or something to that effect?

Customer: replied 3 months ago.
no I just see a place to enter password ***** click on forgot & then enter phone number for a text
Expert:  Michael Hannigan replied 3 months ago.

What does it say under that.

Expert:  Michael Hannigan replied 3 months ago.

Should have this.

Customer: replied 3 months ago.
it says try a different question. I don't know when I signed up.
Customer: replied 3 months ago.
I just got in. thank you for your help. how much will I be billed.
Expert:  Michael Hannigan replied 3 months ago.

I don't have any insight into billing.

I am a technical resource.

Expert:  Michael Hannigan replied 3 months ago.

You won't be billed anything in addition to what you've already paid.

Any billing questions must be directed to JustAnswer on their help page.

Please remember to click the 5 star rating and submit before leaving. Thank you!

Customer: replied 3 months ago.
how do I check with billing.
Expert:  Michael Hannigan replied 3 months ago.

http://ww2.justanswer.com/help

Before leaving this page though, please remember to click the 5 star rating and submit. That's how I get credit for helping.

Expert:  Michael Hannigan replied 3 months ago.

Do you know how to do the rating? I am required to stay in chat until it is done.