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Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 19415
Experience:  Email expert with over 5 years experience
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Cannot access emails, windows live mail & Telstra? web

Customer Question

cannot access emails
JA: Just to clarify, what email service provider are you using?
Customer: windows live mail & Telstra?
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser internet explorer
JA: What troubleshooting have you tried?
Customer: compatability
JA: Anything else you want the email expert to know before I connect you?
Customer: asks me to login when it hasn't done this before & when I type in my password *****'s invalid cannot access server?
Submitted: 4 months ago.
Category: Email
Expert:  Josh replied 4 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 4 months ago.

It is likely that you will need to reset your password.

What is the email address that you need help with?

Customer: replied 4 months ago.
Expert:  Josh replied 4 months ago.

Click here: https://signon.telstra.com.au/login#

Click on FORGOT? next to the Password ***** and follow the prompts to reset your password.

Use the new password ***** Windows Live Mail and see if it works now

Expert:  Josh replied 4 months ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.