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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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I'm not able to sign into my email It's an email address I

Customer Question

I'm not able to sign into my email***@******.*** It's an email address I haven't used for a couple of years. I just reset the password ***** my aithorization email. Yet still unable to sign in.
JA: When did you last reset your username and password?
Customer: Its asking me to add gmail to my google account but when I enter***@******.*** it tells me that it is already taken
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: I haven't used this one for a long time. I actually forgot I even had it. Most likely at the time I was primarily using a desktop
JA: What troubleshooting have you tried?
Customer: only reseting it
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 4 months ago.
Category: Email
Expert:  PC_Wizzard replied 4 months ago.

Hello and welcome to JustAnswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble.

How did you try to login to gmail?

Via a web browser?

https://mail.google.com/mail/u/0/

Customer: replied 4 months ago.
it takes my automatically to my other gmail account that I have been using as my primary account. I would like to switch my primary to***@******.***
Expert:  PC_Wizzard replied 4 months ago.

What browser do u use?

Chrome, internet explorer?

Customer: replied 4 months ago.
Chrome
Expert:  PC_Wizzard replied 4 months ago.

Did you manage to add the account?

Customer: replied 4 months ago.
I'm still trying to find an actual log in and then switch this address to my primary. Every time I go to add an account it's confusing.
Customer: replied 4 months ago.
What address do I use to sign in to add another account? That may be the problem.
Customer: replied 4 months ago.
I'm trying to sign in using***@******.*** which it what I'm trying to switch to my primary
Expert:  PC_Wizzard replied 4 months ago.

You are currently signed into another account correct?

Please see image attached - it's my account

Click on the circle top right hand corner

Expert:  PC_Wizzard replied 4 months ago.

Ones you are signed in it will remember that for the next time you open gmail and will open that one by default.

Customer: replied 4 months ago.
Do I sign in which email?"sign in to add another account"
Expert:  PC_Wizzard replied 4 months ago.

You want to sign into***@******.***?

Expert:  PC_Wizzard replied 4 months ago.

I can assist you remotely as well?

Customer: replied 4 months ago.
It takes me to sign-in and security
Customer: replied 4 months ago.
How do I open this email's inbox? I don't even know how to open this email address. Then I need to change it to my primary
Expert:  PC_Wizzard replied 4 months ago.

Ok click on the following then and see what happens

Please see image attached

Customer: replied 4 months ago.
It takes me to a screen "add gmail to your google account" then asks to choose your gmail address. When I enter***@******.*** it says that's it's already taken
Expert:  PC_Wizzard replied 4 months ago.

Can you try another browser to see if you can login to that email account?

Customer: replied 4 months ago.
It's still taking me to my google account "sign in to add another account"
Expert:  PC_Wizzard replied 4 months ago.

Can you give me the password ***** that I can see if I can login to that account?

You can change it again afterwards?

Customer: replied 4 months ago.
When I sign in using my current***@******.***, it takes me to my inbox. When I try to log in as***@******.***, it takes me to "add gmail to your google account". Then asks me to enter a gmail address. Then says that that account is already taken.
Customer: replied 4 months ago.
How do I attach a photo
Customer: replied 4 months ago.
I have the image sitting at the bottom of this page with a green check mark but the send button is grey and won't click
Customer: replied 4 months ago.
Oh it sent
Customer: replied 4 months ago.
That's the screen it keeps taking me to when I log in with***@******.*** to add an account
Expert:  PC_Wizzard replied 4 months ago.

Before this you only used the Hotmail account and no Google account?

Customer: replied 4 months ago.
I have set up a few gmail address over the past few years. I believe all under the same google account
Customer: replied 4 months ago.
Is there a chance I have another google account?
Expert:  PC_Wizzard replied 4 months ago.

Please open up gmail again then go to top right corner on the circle and select sign out and try to add the account again

You might have we can check that now

I will be away for 5 min

Customer: replied 4 months ago.
It goes to choose an account but not one is***@******.***
Expert:  PC_Wizzard replied 4 months ago.

And if you try to add one now?

Still the same?

Expert:  PC_Wizzard replied 4 months ago.

What's your number so that we can check what gmail accounts are linked to your number?

Customer: replied 4 months ago.
Expert:  PC_Wizzard replied 4 months ago.

Please check your phone for a 6 digit code and provide me with that?

Customer: replied 4 months ago.
I'm starting to wonder if I don't own***@******.***
Customer: replied 4 months ago.
G-408426 is your Google verification code.
Customer: replied 4 months ago.
I tried to send an email to it and it failed
Customer: replied 4 months ago.
Says address not found
Expert:  PC_Wizzard replied 4 months ago.

Yes see image attached

There's a***@******.***

Customer: replied 4 months ago.
I am not seeing***@******.***
Customer: replied 4 months ago.
why is it not available yet Address not found when I try to email?
Customer: replied 4 months ago.
How do I obtain this email?
Customer: replied 4 months ago.
Is there a chance I had it at one point and closed it? If so, is there a way to open it?
Expert:  PC_Wizzard replied 4 months ago.

Let me see if we can use this - give me 5 min

Expert:  PC_Wizzard replied 4 months ago.

Lets try to reset that account again - I see it's giving your number in recovery

Please give me the 6 digit code

Customer: replied 4 months ago.
G-989128 is your Google verification code.
Expert:  PC_Wizzard replied 4 months ago.

I'm getting the same page as you now - looking into this now

Expert:  PC_Wizzard replied 4 months ago.

Ok tried everything and it's not possible to use***@******.***

Do u use the***@******.*** account at all?

Customer: replied 4 months ago.
No I'm really wanting just my name. I no longer have a connection to the number 26. So does someone else own [email protected]? Why is it unavailable?
Expert:  PC_Wizzard replied 4 months ago.

It said it's taken but no one uses that account and google never reuses an email account

So I believe it was working years ago and now we cannot get the same email again.

Customer: replied 4 months ago.
Am I able to see if that was me who used to own the address?
Expert:  PC_Wizzard replied 4 months ago.

Unfortunately it will not be possible

Customer: replied 4 months ago.
Ok thank you for your time. How am I refunded the $5?
Expert:  PC_Wizzard replied 4 months ago.

I will request that now.

Expert:  PC_Wizzard replied 4 months ago.

the password ***** that account is temp1234#

Customer: replied 4 months ago.
Thank you