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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I have forgotten my Outlook password. How do I recover it,

Customer Question

I have forgotten my Outlook password. How do I recover it
JA: How long has this been an issue?
Customer: Just started today. I tried to send an email and the box kept coming up with my email address and asking me to type my password. When I typed what I thought it was my password ***** box kept coming back. I cannot send an email using Outlook.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: browser using either my home computer or my work computer. I think I may have used the wrong password ***** my work email which uses Outlook.
JA: What troubleshooting have you tried?
Customer: I was not aware of any troubleshooting. When I try to send an email in Outlook the diaglog box keeps coming back and I cannot get rid of it. This happened before and my son, who is a computer genius, fixed. I am NOT a computer genius!
JA: Anything else you want the email expert to know before I connect you?
Customer: No. Apparently, I need my correct Outlook password ***** send an email using Outlook.
Submitted: 6 months ago.
Category: Email
Expert:  PC_Wizzard replied 6 months ago.

Hello and welcome to JustAnswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble.

Can you receive mail?