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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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Changes made over weekend restricted my computer to only Aol

Customer Question

Changes made over weekend restricted my computer to only Aol Mail. I previosly had Internet Explored where I had 20 years data. My Geek Squad service blocked me after payment failed (credit card number renewed post fraud, card stolen). I just have a mess. Help me please.
JA: How long have you had this issue with your A.O.L. account?
Customer: Weeks. Have tried to fix account data but they never could find the data..
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web brouser, Internet Explorer is what I have used for years.
JA: What troubleshooting have you tried?
Customer: aol help most recently for problems and they have been efficient. Think Geek Squar had problems with finding account also. Just want to get straightened out.
JA: Anything else you want the email expert to know before I connect you?
Customer: My data history is missing and that recovery is important to me. Geek Squad account stopped because of hacked credit card number replacement.
Submitted: 4 months ago.
Category: Email
Expert:  Jay D replied 4 months ago.

Hello and welcome to Just Answer. My name is***** will be assisting you today. I am sorry to hear that you are having such troubles and I will try my best to help you. I'm a computer business owner based in Scotland - UK. I have over 10 years experience in computing and a Bsc Bachelors Degree in Computer Science.

I will try and assist you, please give me a few moments to go over the question and I will look into this for you.

Please be aware that we are very busy and you may have to wait for a response, replies to you are not always instant.

We appreciate your patience.

Expert:  Jay D replied 4 months ago.

it sounds like you are having a lot of problems, I could connect with you remotely and have a look at sorting out all these issues that you are having? Jay