How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I cannot log back into my gmail acct which I have had for

Customer Question

I cannot log back into my gmail acct which I have had for about 5 years. Geek squad remote set it up when I first got my laptop. I took my laptop to the local library to sync my new kindle e-reader to their e-library. Switched to libraries wifi to accomplish and when I returned home my gmail acct. wanted me to sign in. Can't remember the password & my phone # now is different. I have tried to sign in here @ my work email but everytime I try to sign in w/ code sent to me by google, not accepted. Would just like to get my gmail restarted.
JA: How long have you had this issue with your Gmail account?
Customer: Since Friday when I went to the library here in Poplar Bluff, Mo. Started acct. when was living in Atlanta.
JA: Have you installed any updates recently?
Customer: There were some that were trying to install while this was going on but I kept postponing.
JA: Anything else you want the computer expert to know before I connect you?
Customer: No maam.
Submitted: 4 months ago.
Category: Email
Expert:  Richard replied 4 months ago.

Hi there and welcome

Have you been able to on this computer sign into your account before?

Please let me know