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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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Happy easter, i am trying to log into my old hotmail account

Customer Question

hi pearl happy easter
JA: Thanks. Same to you!
Customer: i am trying to log into my old hotmail account and i have lost the phone and also my security question was entered to many times
JA: How long have you had this issue with your Hotmail account?
Customer: my problem with this is my fb account is linked to it i have not used the account for a long time and i just rang a number for support and they were trying to charge me 150 dollers to get into it
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: thought that had to be a scam
JA: What troubleshooting have you tried?
Customer: i have filled out the form too many times to try and reactivate it
JA: Anything else you want the email expert to know before I connect you?
Customer: that it is really important if i can give you all my idendity to get back into it so i can access my face book
Submitted: 3 months ago.
Category: Email
Expert:  Richard replied 3 months ago.

Hi there and welcome

The old phone number that is listed, how long ago did you lose this?

Please let me know

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