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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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I cannot find my email on this new (to me) computer with

Customer Question

I cannot find my email on this new (to me) computer with windows 10. I can't find my email,
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: It is a new (to me) Dell and I think it has windows 10 on it
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: It's 50/50. Between my iPhone and the laptop comuter
JA: What troubleshooting have you tried?
Customer: I just received this new Dell laptop a couple of daysago and have been trying to becoe familiar with the new format for everything.
JA: Anything else you want the email expert to know before I connect you?
Customer: I'm not a computer person, although I've relied on a lot of word processing and email stuff for work for 20 years. So I'm not n my element with this stuff
Submitted: 4 months ago.
Category: Email
Expert:  Viet - Email Tech replied 4 months ago.

I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?
Please reply at the box below. Thank you,

Expert:  Viet - Email Tech replied 4 months ago.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,