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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I'm from us, now in Thailand, my yahoo account is blocked, I

Customer Question

I'm from us, now in Thailand, my yahoo account is blocked, I am not able use my cell phone to reset with code
JA: How long have you had this issue with your Yahoo account?
Customer: like one week here in thailand
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser
JA: What troubleshooting have you tried?
Customer: I tried reset, but , message says send code to my cell, my cell not work in Thailand, only us
JA: Anything else you want the email expert to know before I connect you?
Customer: no, just need to get access my account , to get important emails
Submitted: 5 months ago.
Category: Email
Expert:  Richard replied 5 months ago.

Hi there and welcome

Did you specify a recovery email address or any security questions when you created the account?

Please let me know