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I have been using Windows Live Mail for I don't know how. I…

Customer Question
I have been using...

I have been using Windows Live Mail for I don't know how long. I wanted to change the settings and need to log in but have not been able to put the correct email account or password ***** to access the settings. How can I get in to do this or do I just start up another account?

Technician's Assistant: Just to clarify, what email service provider are you using for this account?

Phil

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Bigpond

Technician's Assistant: What troubleshooting have you tried?

Putting in email addresses and passwords I thought might give me access.

Technician's Assistant: Anything else you want the email expert to know before I connect you?

I really wanted to the attachments line in the new email page

Submitted: 1 year ago.Category: Email
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Answered in 3 minutes by:
3/28/2017
Email technician: michelleclive, Email replied 1 year ago
michelleclive
Category: Email
Satisfied Customers: 6,073
Experience: I am a computer professional have fixed and handled email issues.
Verified

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

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Email technician: michelleclive, Email replied 1 year ago

Please let me know your email address which you are unable to access in windows live mail

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Email technician: michelleclive, Email replied 1 year ago

ok and when you open windows live mail what happens..do you get an error

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Email technician: michelleclive, Email replied 1 year ago

click here to login to big pond email

let me know if you are able to sign in or not

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