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I have forgotten my password, i have not done on computer,

Customer Question
I have forgotten my...

I have forgotten my password

Technician's Assistant: When did you last reset your username and password?

I have not done on computer

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Called customer service woith account number,address\\\\\\\\\\\\\

Technician's Assistant: What troubleshooting have you tried?

I have been trying for over one hour find difficulty to move thru prompts

Technician's Assistant: Anything else you want the email expert to know before I connect you?

I am trying to close account and get last payment partially refunded

Submitted: 1 year ago.Category: Email
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Answered in 4 hours by:
3/22/2017
Email technician: Jess M., Computer Support Specialist replied 1 year ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Can you please tell me your problem or affected email account so that I can check its status and recovery options for you?
Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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