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I have tried to reset my password but everytime i put in the…

Customer Question
I have tried to...

I have tried to reset my password ***** everytime i put in the code it says it is not enough number which is the 6 numnbers it give me then it say ti cannot verify my account

Technician's Assistant: Have you contacted anyone about your account?

Yes i called att and thet transfered me to google who said they could not help me also i am not getting anynew emails on my laptop or on my iphone

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Thru my phone and computer

Technician's Assistant: What troubleshooting have you tried?

Everything it said i changed my password ***** hour an go and i didn;t change it

Technician's Assistant: Anything else you want the email expert to know before I connect you?

No ijust want to get it fixed

Submitted: 1 year ago.Category: Email
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Answered in 5 hours by:
3/22/2017
Email technician: Jess M., Computer Support Specialist replied 1 year ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,097
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Can you please tell me your problem or affected email account so that I can check its status and recovery options for you?
Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,097
2,097 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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