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Help me this is my deceased daughters computer and im trying…

Customer Question
Please help me this...

Please help me this is my deceased daughters computer and im trying to set it up for me to use I don't know passwords or my own email password

Technician's Assistant: Just to clarify, what's the make and model of your machine, and what operating system are you running?

Windows 7 HP pavililion

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

On my old computer which Microsoft messed up for me was running windows 10 it took me back to original windows 7 and I don't remember that password ***** lost all my computer inforn

Technician's Assistant: What troubleshooting have you tried?

I can't do anything without password

Technician's Assistant: Anything else you want the email expert to know before I connect you?

I need to be administrator and I need to get into my email***@******.***

Submitted: 1 year ago.Category: Email
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Answered in 15 minutes by:
3/21/2017
Email technician: Martin, Network Engineer replied 1 year ago
Martin
Martin, Network Engineer
Category: Email
Satisfied Customers: 3,150
Experience: 10+ Years Experience CCNA Network Engineer A+ Net+ Linux & Windows OS C++ Programming
Verified

Hello, my name is ***** ***** I'm one of the experts who will be assisting you today.

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Email technician: Martin, Network Engineer replied 1 year ago

Sorry to hear about your daughter, hope you're doing okay.
Are you currently contacting me from her computer?

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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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