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Thunderbird as my e-mail for years. Had a crash in February.

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Thunderbird as my e-mail...

Thunderbird as my e-mail for years. Had a crash in February. I am trying to get back on line with th new computer. I thought I had it all backed up, but apparntly no. I don't know if you would have any of it saved. Tried to reopen and it won't recognize passwords or names. I can't even seem to get set up.

Technician's Assistant: Just to clarify, what's the make and model of your machine, and what operating system are you running?

It is a Dell standalone running Windows 7, I believe. Wavecable is my server. By the way, I am 79 years old and none of this comes by "automatic writing" anymore.

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

I open it on my computer, at my desk.

Technician's Assistant: What troubleshooting have you tried?

I had hoped all my information, programs, etc had been saved in my backup. Went to TBird site and tried to see if I can set it up. It keeps rejecting me, says password ***** name don't match, so I thought I'd better ask you folks for help. Sounds like I may still be in your system and I sure don't want to screw that up. I don't know what you folks keep in the way of records, but I've lost everything. Addresses, my mailing lists, my email, everything.

Technician's Assistant: Anything else you want the email expert to know before I connect you?

If there is anyway I can recover my account and anything that may be there. As I said, I've lost everything. I can't even contact my friends as the files with their e-mails, phone numbers, addresses. All gone unless somebody with a lot more expertise than I have can ferret it out.

Submitted: 1 year ago.Category: Email
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Answered in 2 minutes by:
3/21/2017
Email technician: Jason Jones, Computer Technician replied 1 year ago
Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 19,483
Experience: 10+ years of work experience.
Verified

Hello,
I am the person that will be helping you today.

Do you still have a backup of the files that were on the computer before the crash?

I will be standing by, looking forward to your response.
Thank you,
Jason

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