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I was getting notifications that my settings didn't match. I…

Customer Question
Hi. I was getting...

Hi. I was getting notifications that my settings didn't match. I changed the password ***** now when I go to sign in it says there is trouble accessing my account.

Technician's Assistant: Have you contacted anyone about your account?

No your the first person

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Phone

Technician's Assistant: What troubleshooting have you tried?

I've re-eneterd my email address and changed the password.

Submitted: 1 year ago.Category: Email
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Answered in 2 minutes by:
3/21/2017
Email technician: Josh, Computer Enthusiast replied 1 year ago
Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 22,264
Experience: Email expert with over 5 years experience
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Email technician: Josh, Computer Enthusiast replied 1 year ago

Microsoft/Hotmail is currently having a nationwide outage with their email server and causing thousands of users to be "locked out" of their email account. The issue is being worked on by the Microsoft technicians and it should be fixed within the next 4 hours. Please wait up to 4 hours and see if the issue is resolved. If the issue is not resolved after 4 hours, please let me know so I can check on the outage for you.

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Email technician: Josh, Computer Enthusiast replied 1 year ago

Around 95% of the users have been restored access.

Please double check your account now and let me know if the issue continues.

If you have any questions, please let me know otherwise if you can take a minute and use the rating system to rate our session as 5 stars and press Submit so I am credited with helping you.

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Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 22,264
22,264 Satisfied Customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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