Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I can not open or sign into my E-Mail, Hot Mail.com---

Customer Question
I can not open...

I can not open or sign into my E-Mail

Technician's Assistant: Just to clarify, what email service provider are you using?

Hot Mail.com--- Mazilla Thunderbird

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Web Browser

Technician's Assistant: What troubleshooting have you tried?

Reset Password

Submitted: 1 year ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 5 minutes by:
3/21/2017
Email technician: Josh, Computer Enthusiast replied 1 year ago
Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 22,214
Experience: Email expert with over 5 years experience
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Ask Your Own Email Question
Email technician: Josh, Computer Enthusiast replied 1 year ago

Microsoft/Hotmail is currently having a nationwide outage with their email server and causing thousands of users to be "locked out" of their email account. The issue is being worked on by the Microsoft technicians and it should be fixed within the next 4 hours. Please wait up to 4 hours and see if the issue is resolved. If the issue is not resolved after 4 hours, please let me know so I can check on the outage for you.

Ask Your Own Email Question
Email technician: Josh, Computer Enthusiast replied 1 year ago

Around 95% of the users have been restored access.

Please double check your account now and let me know if the issue continues.

If you have any questions, please let me know otherwise if you can take a minute and use the rating system to rate our session as 5 stars and press Submit so I am credited with helping you.

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Josh Your Own Question
Josh
Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 22,214
22,214 Satisfied Customers
Experience: Email expert with over 5 years experience

Josh is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,648 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I just recived a upgrade my e mail is missing I went from a
I just recived a upgrade my e mail is missing I went from a 5 to a 7 I phone what can we do … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,648 satisfied customers
OUT OF MY E MAIL MY E MAIL NEWMEXICO2017 I HAVE A CODE # OF
I AM LOCKET OUT OF MY E MAIL MY E MAIL***@******.*** NEWMEXICO2017 I HAVE A CODE # OF 7732 … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
As of yesterday I cant access my Verizon e-mail. My verizon.
Through a web browser--Mazilla Fire Fox. But a few days ago I was informed that aol would be the provider but that I could continue to use [email protected]/Verizon.net as my e-mail address. Suddenly I can't access my e-mail at all and some of it is related to business and medical issues. Please help. Thank you. … read more
Josh
Josh
Computer Enthusiast
Associate Degree
22,214 satisfied customers
Need to recover my sbc email password, about a year ago,
i believe i answered one question correctly but not the other one… read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,388 satisfied customers
How are you ., time I did not open my email is [email protected]
hi how are you ., long time I did not open my email is [email protected] mail.com now I open my email nothings show up please held me … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
411 satisfied customers
I tried to set up another e-mail account. I first got a
I tried to set up another e-mail account***@******.***. I first got a message from auto setup that they could not find it. I set it up manually using "pop.mail.yahoo.com" Now I get a message my passwa… read more
PC_Wizzard
PC_Wizzard
IT Technician
45 satisfied customers
I used my email this morning. But when I came home from
I used my email this morning. But when I came home from golfing today and tried to open it I got a message thatC:/Program Files/MozillaThunderbird.exe is not a valid Win32 application & it will not op… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
Cant find my 10 digit cust I.D. I was trying to add an
cant find my 10 digit cust I.D. I was trying to add an additial E-mail acct, but got my main g=mail all messed up , with a new password ***** the original acct, Need to find out how many e-mail accts … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,388 satisfied customers
My husband, Les passed away last year and he was the one
I am ***** *****, my husband, Les Kelly passed away last year and he was the one that did the taxes. I wanted a print out of 2015 taxes.His e-mail is not working but you can send the PDF to me @ cathy… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
791 satisfied customers
I have forgotten my password how can you help me?mail.com,
I have forgotten my password ***** can you help me?mail.com … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I can't get on line to receive mail I tried getting a new
I can't get on line to receive mail I tried getting a new password ***** the didn't help I was getting it on my phone but now that doesn't work either … read more
PC_Wizzard
PC_Wizzard
IT Technician
45 satisfied customers
I have had to change my xmission.con password and it has
I have had to change my xmission.con password ***** it has made a problem signing on to Thunderbird I tried all my old pass word none work. … read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
686 satisfied customers
cannot send or receive email. error message says 0x800ccc17
cannot send or receive email. error message says 0x800ccc17 is blocking my sending & receiving windows. can you help?… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
686 satisfied customers
I need to reset my password ***** *****@******.***. I tried
I need to reset my password ***** *****@******.***. I tried off your site and it wouldn't let me. It said to contact my it person. They said I need to contact you. help! *****@******.***… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
686 satisfied customers
I just recently opened an e mail acct w/ mail.com. Im having
I just recently opened an e mail acct w/ mail.com. I'm having GREAT DIFFICULTY finding how to access my e mail acct, had one helluva time locating them on Bing. Now, I can't find my e mail acct. Plus,… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
My e mail in msn.com was switched to Outlook. As it went from
My e mail in msn.com was switched to Outlook. As it went from msn.com as my address to hot mail.com and then to Outlook a great volume of email went missing. These e mails held many business acccounts… read more
Nalosin
Nalosin
Computer Support Specialist
High School or GED
884 satisfied customers
I cannot enter aan email because it is already in the system
I cannot enter aan email because it is already in the system and the new password ***** not allow access.… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
686 satisfied customers
I havent used my e-mail in mons. I"ve been sick. Now I forgot
I haven't used my e-mail in mons. I"ve been sick. Now I forgot my password. Yesterday I tries for 1 1/2 hs. to get in and couldn't. I was trying to get a new password. My e-mail address is [email protected]… read more
Daniel
Daniel
Bachelor\u0027s Degree
1,568 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x