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Nothing. And that's the problem. Yesterday it was fine but…

Customer Question
Nothing. And that's the...

Nothing. And that's the problem. Yesterday it was fine but today all, as in new and old messages are missing. I didn't make any changed, just I have no email. I have three email accounts and all are empty, but my Android is receiving mail. Thanks!

Technician's Assistant: Just to clarify, what email service provider are you using for this account?

Thunderbird

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

On a PC.

Technician's Assistant: What troubleshooting have you tried?

Restart. Checked settings on View and Messages. All seems fine.

Technician's Assistant: Anything else you want the email expert to know before I connect you?

I don't think so.

Submitted: 1 year ago.Category: Email
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Answered in 1 minute by:
3/21/2017
Email technician: PC_Wizzard, Computer Enthusiast replied 1 year ago
PC_Wizzard
PC_Wizzard, Computer Enthusiast
Category: Email
Satisfied Customers: 1,102
Experience: Server, networking, desktop questions welcome.
Verified

Hello and welcome to JustAnswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble.

What Windows do you use?

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Customer reply replied 1 year ago
10
Customer reply replied 1 year ago
Connect to my PC.
Email technician: PC_Wizzard, Computer Enthusiast replied 1 year ago

I see payment failed

Please make sure your details are correct

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Customer reply replied 1 year ago
I already input my cc info on your website on my PC. I don't want to do it again on my phone.
Email technician: PC_Wizzard, Computer Enthusiast replied 1 year ago

Lets try again please

Request secure remote from your side again.

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Customer reply replied 1 year ago
Cancel session I want to do this on line.
Email technician: PC_Wizzard, Computer Enthusiast replied 1 year ago

Check to make sure that "View -> Messages" and "View -> Threads" are both set to "All". Set "View -> Folders" to All

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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