Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I can't sign in. The computer wants me to create a new

Customer Question
I can't sign in...

I can't sign in. The computer wants me to create a new account.

Technician's Assistant: Have you contacted anyone about your account?

No.

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Through a web browser, either Explorer or Firefox.

Technician's Assistant: What troubleshooting have you tried?

I haven't as I don't know what to do.

Submitted: 1 year ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 3 minutes by:
3/21/2017
Email technician: Bryan, Computer Support Specialist replied 1 year ago
Bryan
Bryan, Computer Support Specialist
Category: Email
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hi there, and thank you for your question.

Who's your email provider, e.g. Gmail, Hotmail, etc.?

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I'm trying to finish up opening a new account and lost the
I'm trying to finish up opening a new account and lost the page where I have to verify with a code sent to me. I went back to my email in my orig account but nothing was sent and I cannot get back to … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
Yahoo wont accept password, web browser, i've tried to reset
yahoo wont accept password JA: How do you usually access Yahoo? On a phone or tablet, or through a web browser? Customer: web browser JA: What troubleshooting have you tried? Customer: i've tried to r… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I wasn't given or can't find the password for my new gmail
I wasn't given or can't find the password ***** my new gmail account. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have created a new e-mail address by mistake how do I
I have created a new e-mail address by mistake how do I return to my original one … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
411 satisfied customers
I can't remember my password that I used last. I've spent
I can't remember my password ***** I used last. I've spent hours trying to get into my mail account......HELP … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I forget my password to login to my computer. I still have
I forget my password ***** login to my computer. I still have access on my phone. When I do forget password ***** the computer it wants to send a verification to an email I don't use. My cell # is als… read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
I cant get into my email account, at, Web browser, tried to
i cant get into my email account JA: Just to clarify, what email service provider are you using for this account? Customer: at JA: How do you access your email most often? On a phone or tablet, or thr… read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,395 satisfied customers
I can't open my email account because I don't know my pass
I can't open my email account because I don't know my pass word … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,395 satisfied customers
How do I uncheck remember me upon signing on - accidently
how do I uncheck remember me upon signing on - accidently checked it and want to remove it … read more
Jay D
Jay D
Bachelor of Science
501 satisfied customers
My email password has been messed up for days, I received a
My email password ***** been messed up for days, I received a message telling me to change my password, which I did, However, it will not accept the new password ***** the old one. In order to change … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I just made another email account for my wife on my computer
hi I just made another email account for my wife on my computer but can not access it … read more
Michael Norman
Michael Norman
Director of Technology
Master of Business Administration
78 satisfied customers
My Hotmail has just been taken over by Outlook. I can't sign
Hi. I'm Ellen. My Hotmail has just been taken over by Outlook. I can't sign in to Hotmail, I can't sign in to Outlook. "Something went wrong" it says. … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I have 3 gmails. When I open one and want to change to the
I have 3 gmails. When I open one and want to change to the second or third one, a box comes up where they want me to upload a pic. I choose a pic from my computer, upload it and nothing happens. I can… read more
Bryan
Bryan
Computer Support Specialist
13,092 satisfied customers
How do I create a new gmail account? I don't have any
I don't have any issues. I just want another email account for certain purposes. … read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
I have an email account [email protected] I
I have an email account ***@******.***. I use it for business of a group I belong to. I would like to have another email account for just personal emails. Can't figure out how to do that. … read more
Cris
Cris
62 satisfied customers
When I try to get into my email account i'm put into my
When I try to get into my email account i'm put into my grandson's account. I can't figure how to get into my gmail. … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,395 satisfied customers
Everytime I go into facebook.com, I end up on my friend's
Everytime I go into facebook.com, I end up on my friend's facebook page. I tried to create my own page, but even that was connected to his page. I need to separate my email from his page, so that I ca… read more
Bryan
Bryan
Computer Support Specialist
13,092 satisfied customers
Why am I having trouble opening up my email through hotmail.com.
Why am I having trouble opening up my email through hotmail.com. I can sign in, but can't delete any of my email messages or open my emails. This has been happening to for about 5 days. So what's goin… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x