Out of no where my gmail account will not allow me access.

Hi Jim,

Unfortunately, this is the end of the line. I have tried the reset and recovery procedures for your account but it is NOT recoverable because you did not provide enough recovery information.

Also, your thinking of Google should have a contact person to solve this problem is just incorrect. Even though Google is the biggest company on Earth, it does not provide support for free Gmail accounts. The only support available is the dynamic reset procedures we already tried.

Let me explain the NEW Gmail reset or recovery procedures. This reset or recovery procedures of Gmail has been in place I believe just in the second quarter of 2016. And the goal of this recovery procedures is security and privacy. Security in the sense that it will be harder for a hacker to hack into someone else's Gmail account. And most importantly, privacy. In this new procedures, Gmail does NOT allow any human person from Gmail/Google team to peek into any Gmail account information for recovery.

I want to explain this "privacy" stuff a little further. Before this NEW reset procedures, Gmail provided an online form where a user can enter verifiable information about the account in case the dynamic reset process fails DUE TO lack of security and recovery information like mobile phone, alternate email address, and answers to security question. The Gmail user will provide those information and then a Gmail tech will intercede by checking the actual information on record for the particular account against the information contained in the submitted form. When the information submitted in the form matches with the actual record on file, the human person (Gmail tech) will send a reset link to allow the user to change the password. In tougher case, users are asked for scanned copy of their ID and other form of identification to Gmail through another form and again, Gmail person "peeks" into a Gmail account record and lookup if the identification matches with the submitted ones.

All these "non-private" procedures were eliminated in the new reset procedures -- no human person from Gmail or Google will intervene in the recovery process and unfortunately for utmost privacy, as a result, it will be harder also for the real owner of the accounts to recover their Gmail accounts.

I know this is not the kind of answer that you want to hear and I hate to be the bearer of this bad news. But without passing the verification process (the reset process that you and I already tried several times), there is NO WAY to regain access to your Gmail account.

I hope you find this information useful and helpful in your quest to recover your Gmail account. In this case, your only chance is when you can remember the actual password ***** the account. Also, knowing these facts about the new reset procedures imposed by Gmail, you should now ensure that you provide up-to-date recovery information in your other Gmail account if you have any to avoid these kinds of trouble in recovering the account.

Thank you for using our service. If you need assistance in the future, you can request me any time by posting a new question starting with "For Jess M" so that I can assist you immediately.

Best regards,
Jess