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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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I have two email accounts with yahoo. I was recently asked

Customer Question

I have two email accounts with yahoo. I was recently asked to change my passwords for security purposes. I did so on the***@******.*** and it is fine. I did the same for
JA: How long has this been going on with your Yahoo account? What troubleshooting have you tried?
Customer: the second account which is '*****@******.*** but the password ***** ***** working. They ask me personal questions with the answers on file which I have given them in the past and they say they do not match. No matter what I do I can not enter the second account since
JA: Anything else you want the email expert to know before I connect you?
Customer: mid December
Submitted: 5 months ago.
Category: Email
Expert:  Richard replied 5 months ago.

Hi there and welcome

When you now try to sign into the second account, what is the exact message you receive?

Please let me know