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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I have been locked out of one of my gmail accounts. HELP!

Customer Question

I have been locked out of one of my gmail accounts. HELP!
JA: How long have you had this issue with your Gmail account?
Customer: For about 6 days
JA: Have you installed any updates recently?
Customer: Yes. I had to reinstall Microsoft Office on my computer, and now my personal gmail is installed, but my business email keeps giving me an error message.
JA: Anything else you want the computer expert to know before I connect you?
Customer: In "Manage Accounts" my second Gmail account says "Attention required".
Submitted: 8 months ago.
Category: Email
Expert:  sudipto_dutta replied 8 months ago.

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP

Expert:  sudipto_dutta replied 8 months ago.

Do you know the password ***** your business Gmail account, which is not working at present?

Customer: replied 8 months ago.
Olivia0618
Expert:  sudipto_dutta replied 8 months ago.

OK, so when you enter the email address and password, you get the error message, right?

Customer: replied 8 months ago.
Right. Tried too many times.
Customer: replied 8 months ago.
Just tell me how I can reset.
Expert:  sudipto_dutta replied 8 months ago.

As you said that it is a business account, do you mean it is a paid account?

Customer: replied 8 months ago.
No. I'm a consultant. It's just to keep personal and consulting separate.
Expert:  sudipto_dutta replied 8 months ago.

Do you access your Gmail account from your phone?

Customer: replied 8 months ago.
Expert:  sudipto_dutta replied 8 months ago.

Can you tell me the make and model no. of the phone?

Customer: replied 8 months ago.
Apple 6s
Expert:  sudipto_dutta replied 8 months ago.

Did you try to remove the account from your phone?

Customer: replied 8 months ago.
No. I need at least that connection to my clients. My computer is where I can't get the email.
Expert:  sudipto_dutta replied 8 months ago.

There is no need to remove the account from your computer, remove the account from your phone and try to re-add the account then, let me know what happens?

Customer: replied 8 months ago.
How do I remove it?
Expert:  sudipto_dutta replied 8 months ago.
  1. Step 1: Tap the Settings icon.

  2. Step 2: Scroll down and select the Mail, Contacts, Calendars option.
  3. Step 3: Select the email account that you wish to remove.
  4. Step 4: Tap the red Delete Account button at the bottom of the screen.
  5. Step 5: Tap the Delete from My iPhone button.
Customer: replied 8 months ago.
I did that. Now tow to get it back?
Expert:  sudipto_dutta replied 8 months ago.

Open the link below, follow the steps to re-add the account and let me know, what happens?

http://lifehacker.com/5859854/how-to-set-up-gmail-google-calendar-and-google-contacts-on-ios

Customer: replied 8 months ago.
I need to get it back. It's saying that account already exists. But doesn't accept password.
Expert:  sudipto_dutta replied 8 months ago.

Open the link below, follow the steps to re-add the account and let me know, what happens?

http://lifehacker.com/5859854/how-to-set-up-gmail-google-calendar-and-google-contacts-on-ios

Customer: replied 8 months ago.
I've tried all that. It's still saying Google can't verify its you / even after it sends me a new code.
Expert:  sudipto_dutta replied 8 months ago.

Can you still access your gmail from your PC?

Customer: replied 8 months ago.
Only my personal email
Expert:  sudipto_dutta replied 8 months ago.

Can you log out and try to login to your business email from your computer and let me know, if you can do that or not?

Customer: replied 8 months ago.
Ok. Will try.
Expert:  sudipto_dutta replied 8 months ago.

Thanks

Customer: replied 8 months ago.
I was able to get it somewhat set up. Have to go to appointment. Thank u for help.
Expert:  sudipto_dutta replied 8 months ago.

Are you able to setup the account on your iPhone?