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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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It won't let me in ask for youngest child name he does'nt

Customer Question

it won't let me in ask for youngest child nick name he does'nt have one it ask for first car make i put in it say wrong answer
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: yahoo
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: usually my iphone
JA: What troubleshooting have you tried?
Customer: redoing password ***** new account it acknowledge username but not password
JA: Anything else you want the email expert to know before I connect you?
Customer: i have been on for hours back an forth to there help site it still ask the same question but i cant talk to it
Submitted: 8 months ago.
Category: Email
Expert:  PC_Wizzard replied 8 months ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble.

Do you have a recovery email setup or your phone number linked to the account?

Also when last did your account work and what is your email address?