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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I ran a refresh and now cannot open email. ATT, laptop.

Customer Question

I ran a refresh and now cannot open email.
JA: Just to clarify, what email service provider are you using?
Customer: ATT
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: laptop.
JA: What troubleshooting have you tried?
Customer: tried to reload it.
JA: Anything else you want the email expert to know before I connect you?
Customer: no.
Submitted: 8 months ago.
Category: Email
Expert:  Viet - Email Tech replied 8 months ago.

Hi,

I'm sorry about the issue. Is there any error or message?

Does your laptop have Windows XP, Vista, or 7 or 8 or 10?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  Viet - Email Tech replied 8 months ago.

What's the make / model of your laptop?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  Michael replied 8 months ago.

Hello! Thank you for contacting JustAnswer.com; I am Michael , a Sr. Consultant here at JustAnswer.com. I am so sorry to hear about the issue you are having. and I will do what I can to answer your question as well as it can be answered. But first please let me review the notes on your question. Thank you. I return momentarily.

Expert:  Michael replied 8 months ago.

Hi, Are you there?