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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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My computer tells me I should activate my Windows vista. I

Customer Question

My computer tells me I should activate my Windows vista. I cannot find thr "Key" on my computer.
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: i have a Gateway computer and At and T is my server
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: I access through my computer using Mosella
JA: What troubleshooting have you tried?
Customer: I have not tried troubleshooting
JA: Anything else you want the email expert to know before I connect you?
Customer: This is all new to me; I' m pretty much illiterate
Submitted: 6 months ago.
Category: Email
Expert:  IT Miro replied 6 months ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

Expert:  IT Miro replied 6 months ago.

To confirm, is your computer a new one, or you have been using it for a while and it suddenly asks you to activate it?

Type your reply below.

IT Miro

Customer: replied 6 months ago.
Why do you need to connect ? Nothing was indicated for activation. The $37.00 charge for this service---is this monthly?
My computer was manufactured in May, 2008, and I bought it second hand three years ago.
Expert:  IT Miro replied 6 months ago.

Secure Remote Assistance is optional. We can use this chat in case you don't want me to securely connect to your computer and assist you with the problem directly. This assistance can be one-time only or you can subscribe to become a member. I don't have access to billings, so you will need to contact the JustAnswer customer service if you have billing-related questions.

As far as the original problem goes, please tell me if you have made any changes to your compute recently, such as installing new software or hardware?


IT Miro

Customer: replied 6 months ago.
In May, 2016 , I had a new hard drive installed.
Expert:  IT Miro replied 6 months ago.

OK. Is that new hard drive your primary hard drive (containing Windows), or secondary (containing only your data)?

Customer: replied 6 months ago.
I really don't know. I did have access to Windows
Expert:  IT Miro replied 6 months ago.

Did you have to re-install Windows after putting a new hard drive?

Customer: replied 6 months ago.
No, I did not re-instrall windows.
Expert:  IT Miro replied 6 months ago.

It looks like Windows needs to be re-activated because of the new hard drive. You will need to type a valid Windows Vista product key to activate it. If you don't have it, please check on the computer housing for any sticker, such as the Windows sticker. It contains the product key.

It looks like this:


Did you find such sticker?

Expert:  IT Miro replied 6 months ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

IT Miro

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