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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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Im not recieving on any of my 3 accounts been having

Customer Question

im not recieving on any of my 3 accounts been having problems for some time .irecievid a message that some one tried to use my password ***** my account***@******.*** so i changed the password ***** now the only one i could use is not working
JA: Have you contacted anyone about your account?
Customer: i tried to use the online help and changed my password ***** but it didn`t help
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser
JA: What troubleshooting have you tried?
Customer: just what seems to be availiable on google
JA: Anything else you want the email expert to know before I connect you?
Customer: I guess i am at a loss as how to use my accounts
Submitted: 7 months ago.
Category: Email
Expert:  Viet - Email Tech replied 7 months ago.

Hi,

I'm sorry about the issue. Are these all Gmail email accounts?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  Viet - Email Tech replied 7 months ago.

What's the make / model of your computer?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  IT Miro replied 7 months ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

Please tell me if you still require assistance with the e-mail account problem?

Type your reply below.

Thanks,
IT Miro

Expert:  IT Miro replied 7 months ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

Thanks,
IT Miro