How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
49766785
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

Sorry, pushed return too fast! I had an account with you

Customer Question

Sorry, pushed return too fast! I had an account with you called "bobswarztempmail" that has vanished. Is there any way of recovering it?
JA: Have you contacted anyone about your account?
Customer: No
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser
JA: What troubleshooting have you tried?
Customer: none -- the account name is ***** *****
JA: Sorry. What is her name?
Customer:***@******.***
JA:***@******.***
Customer: yes, that's right
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 8 months ago.
Category: Email
Expert:  Jess M. replied 8 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Have you actually created the "bobswarztempmail @ yahoo.com" email account or were you in the process of creating it when it disappeared?

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

Customer: replied 8 months ago.
Please cancel question and refund money. This was a mistake and I'm not satisfied.
Bob
Expert:  Jess M. replied 8 months ago.

I am very sorry to hear that.

Here is the link about refunding:

ww2.justanswer.com/help/how-can-i-request-refund

If you need help in the future, you can contact us here any time.

Thank you for using our service.

Best regards,

Jess