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Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Can you please tell me which online store did you make a purchase?
Please let me know by replying to me here so that I can help you further.
Thank you for that information. If you ordered online, then you could have been dealing with Etsy. It is an ecommerce system.
Please check this link:
If you have an Etsy account, you need to login to your account and manage your orders there.
Please let me know your results so that I can assist you further.
That is the only help I can provide you since we are NOT Etsy -- where you could have ordered online.
Can you confirm if indeed it was in the Etsy site that you made your order?
Ok. Just close the question and I am very sorry if I was not able to help.
Goodbye and I hope I will be able to help you some other time