How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Josh Your Own Question
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 20223
Experience:  Email expert with over 5 years experience
Type Your Email Question Here...
Josh is online now
A new question is answered every 9 seconds

My email is fine --but I'm having trouble with my

Customer Question

HI! My email is fine --but I'm having trouble with my administrator password. I've trieed every word that I can think of and can't reset it. I would like to reset it.
JA: When did you last reset your username and password?
Customer: I don't remember.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: on my phone
JA: What troubleshooting have you tried?
Customer: I have tried different passwords.
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 9 months ago.
Category: Email
Expert:  Josh replied 9 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 9 months ago.

What is the administrator password *****?

Customer: replied 9 months ago.
To open my computer--it is Microsoft.
Expert:  Josh replied 9 months ago.

If it is a Microsoft account then it would be the same password ***** your Hotmail/MSN/Outlook email account -- Please try using that password

Expert:  Josh replied 9 months ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.