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Hello my name is ***** ***** I will be happy to assist you today. Can you tell me the name and model of your router?
Also please disregard the Premium Service Offer for Remote Support. That is an automated popup initiated by the web site. If I need to talk to you or do a remote assistance I'll let you know.
Is that the only router you have? Is that the one that your husband did a reset on?
Ok I understand but resetting the router would not have helped solve that problem. Is there any information on the bottom or side of the router that says anything about default ip address or default username and default password?
Please look at this link and tell me which router you have
do you have a working computer right now?