Hi there! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows computers, software, phones, tablets, e-readers, and printers. I am really sorry that this happened to you. It would be my pleasure to help.
If the tech ONLY changed the password ***** should be able to reset it fairly easily. Hopefully the tech did not also change the answers to your security questions and the recovery email address and phone number.
To change the password ***** your Google Account, just follow these steps:
Go to http://google.com and click on sign-in. Enter your username and click on "Need
Help". On the next page, click beside "I don't know my password" then click on
'Continue". You'll be asked to enter the last password ***** you remember. Enter it,
then click "Continue".
If you have previously added a recovery email account, you will be shown part of the email
address and you will be asked to enter the entire email address. Next, you'll need to check
your recovery email account for an email that will tell you how to reset your password.
If you previously added a cell phone number as a recovery option you may be given the
opportunity to have a code texted to you.
If neither of those options works, you still may be able to get in. You will be asked for
details about how you used your account, people you emailed often, when the account was
created, labels or filters you created - or other verifiable information. If you can answer
these questions correctly, so Google can verify that you are indeed the owner of the
account, you will be sent a link to reset your password.
When you have reset the password ***** you are logged into your account, please go to
settings and update your recovery email address, your phone number, and your security
questions. This will make it much easier for you to recover access to your account if you
forget your password ***** the