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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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I don't remember the password and I don't have the phone

Customer Question

I don't remember the password ***** I don't have the phone number no more
JA: When did you last reset your username and password?
Customer: About four months ago
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: On phone
JA: What troubleshooting have you tried?
Customer: Just the one that says when did I create it
JA: Anything else you want the email expert to know before I connect you?
Customer: Know if she could just help me get back into my account
Submitted: 6 months ago.
Category: Email
Expert:  Richard replied 6 months ago.

Hi there and welcome

Can you tell me the part of your email address after the @ symbol please?

Thank you

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