How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
49766785
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

Emails cannot be sent, notice comes up stating server

Customer Question

Emails cannot be sent , notice comes up stating server failure. I have rebooted which was unsuccessful in rectifying problem. Not recognising entered password *****
JA: When did you last reset your username and password?
Customer: November 2016 when we commenced Broadband package
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Web browser
JA: What troubleshooting have you tried?
Customer: Rebooted,
JA: Anything else you want the email expert to know before I connect you?
Customer: Failure of entered existing password
Submitted: 6 months ago.
Category: Email
Expert:  Lorenz Vauck replied 6 months ago.

Dear Client,

I am sorry to hear about that problem. My name is***** am a tech expert with 17 years of experience and will help you as good as I can.

Can you please first let me know who your email provider is?

Please type in the box below, then click on the "Send" button to send me your reply.

Thanks for your patience and best regards,

Lorenz Vauck

Expert:  Lorenz Vauck replied 6 months ago.

Are you still there? How should we continue, do you still need help? I am waiting on you here since your last reply.... Please type in the box below, then click on the "Send" button to send me your reply. Thank you.