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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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Appox. three weeks ago my computer was serviced and I had

Customer Question

appox. three weeks ago my computer was serviced and I had problems accessing my***@******.*** icreated a new gmailaccount and I cannot access my old account with google
JA: Have you contacted anyone about your account?
Customer: ye ihave tried to access my old site thru google and did have acess for a short time then it was dele ted
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser
JA: What troubleshooting have you tried?
Customer: different sites that google offers
JA: Anything else you want the email expert to know before I connect you?
Customer: I lost this gmail appox.3weeks ago
Submitted: 8 months ago.
Category: Email
Expert:  arsufi2002 replied 8 months ago.

Hi ,

My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected.

Expert:  arsufi2002 replied 8 months ago.

By the way, do you have access to this cell number.. (•••) •••-••01

Expert:  arsufi2002 replied 8 months ago.

If so, share me the complete number

Expert:  arsufi2002 replied 8 months ago.

Are you still there

Expert:  arsufi2002 replied 8 months ago.

You may download and below tool on your computer for starting secure remote support

http://www.justanswer.com/remotedesktop/join.aspx?Session=ee41fe50-77ac-4fb7-892d-032e6d995f95

Procedure:

1: Click Above link

2: Click "I Agree"

3: Click "Download"

4: Double click to run downloaded file