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flopcat98
flopcat98, Consultant
Category: Email
Satisfied Customers: 9019
Experience:  Consultant 30 years in nyc computer industry working with PC and networks banks brokerage legal etc.
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My wife's gmail is missing ALL of her emails from Nov 27th,

Customer Question

my wife's gmail is missing ALL of her emails from Nov 27th , 2016 to Jan 4th, 2017
JA: How long have you had this issue with your Gmail account?
Customer: my wife's gmail is missing ALL of her emails from Nov 27th , 2016 to Jan 4th, 2017
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: it's on the desktop
JA: What troubleshooting have you tried?
Customer: looked through all of the folders
JA: Anything else you want the email expert to know before I connect you?
Customer: no connect me please
Submitted: 6 months ago.
Category: Email
Expert:  flopcat98 replied 6 months ago.

Hi, I'm Robert and I'll be helping you with your computer question.

Expert:  flopcat98 replied 6 months ago.

check in the deleted folder

and also check the filters. if it is set to show only important emails or only unread emails they could look like they are gone

or if she filed them into different folders that would do it as well.

Customer: replied 6 months ago.
She did all that prior to reaching out to you it didn't help
all the emails that are showing are stared/ not stared important/not important so it's a full range of different emails what is strange is its just this chunk of emails gone
Customer: replied 6 months ago.
Does that mean you don't know the answer what else do you suggest
Customer: replied 6 months ago.
Are you still there
Expert:  flopcat98 replied 6 months ago.

If it was a time gap the most likely reason is they were downloaded to another device. Either by pop that stripped them. Though gmail default is not to. Or imap and deleted on the device which deleted them in gmail

You can ask google to recover them for you

But they will only do it if you say that you lost them because ypu were hacked

Use this form

https://support.google.com/mail/contact/missingemails?