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I get to the page and when I hit the mail button I end up in…

Customer Question
I get to the...

I get to the page and when I hit the mail button I end up in an never ending message about how to change my password

Technician's Assistant: When did you last reset your username and password?

About one month ago

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Web browser I think. I use my home PC to make my life easier

Technician's Assistant: What troubleshooting have you tried?

About a month ago, used the chat to help me.

Technician's Assistant: Anything else you want the email expert to know before I connect you?

I can give my info to him (or her)

Submitted: 1 year ago.Category: Email
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Answered in 5 minutes by:
1/9/2017
Email technician: Jason Jones, Computer Technician replied 1 year ago
Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 19,747
Experience: 10+ years of work experience.
Verified

Hello,
I am the person that will be helping you today.

I must ask a question or two before we begin. Thank you in advance for taking the time to answer.

Who is your e-mail provider? Please, do not enter your full email address. If you do that, it will be blocked. For that reason, please tell me what comes after the @ sign.

Which program do you use to access your email (Outlook, Mac Mail, Entourage, Internet Explorer, Firefox, etc)?

Thank you,
Jason

P.S. If you do not know the answers to any of my questions or are confused about something, please let me know by replying on this page.

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Jess M.
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Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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