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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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Cannot get Hotmail email since it is now outlook, all week,

Customer Question

cannot get Hotmail email since it is now outlook
JA: How long has this been an issue?
Customer: all week
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web
JA: What troubleshooting have you tried?
Customer: I've tried looking up Hotmail to see how to access it
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 6 months ago.
Category: Email
Expert:  Jason Jones replied 6 months ago.

Hello,
I am the person that will be helping you today.

I must ask a question or two before we begin. Thank you in advance for taking the time to answer.

Which program do you use to access your email (Outlook, Mac Mail, Entourage, Internet Explorer, Firefox, etc)?

Thank you,
Jason

P.S. If you do not know the answers to any of my questions or are confused about something, please let me know by replying on this page.

Expert:  Jason Jones replied 6 months ago.

What does it mean when you say that you cannot "GET" your Hotmail email?

Customer: replied 6 months ago.
Please cancel the request re: hotmaial
Expert:  Jason Jones replied 6 months ago.

I will send in your refund request.