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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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My outgoing email server stopped working

Customer Question

my outgoing email server stopped working yesterday. I tried to restart but it rejects my password (I really don't have it recorded anywhere though I thought I did. Later my incoming server stopped. This is all through apple mail. Today it is still out but I can send and receive via google mail on my computer.
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: apple imac Snow Leopard 10.6
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: no phone or tablet. 99% through my apple email.
JA: What troubleshooting have you tried?
Customer: I've tried all the passwords I can think of. I've unplugged/reconnected my machine. My internet connection is good.
JA: Anything else you want the email expert to know before I connect you?
Customer: I did change the name of my outgoing server from jackdloose to***@******.***, but to no effect. My window also says all my outgoing servers are "(offline)"
Submitted: 7 months ago.
Category: Email
Expert:  Jason Jones replied 7 months ago.

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