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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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I cannot get in touch with Microsoft to confirm my

Customer Question

I cannot get in touch with Microsoft to confirm my account--I need to talk to a person
JA: Have you contacted anyone about your account?
Customer: No--I have been trying to use the computer and I cannot succeed in any of my efforts to get into my facebook account---what can I do??
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: I access my e-mail on the computer thru AOL
JA: What troubleshooting have you tried?
Customer: I have gotten myself so confused I am not sure how to answer you-- I have tried various ways to get to my facebook account
JA: Anything else you want the email expert to know before I connect you?
Customer: I have gotten too confused to be able to answer you with any sense
Submitted: 7 months ago.
Category: Email
Expert:  Kris Rodgers replied 7 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kris Rodgers replied 7 months ago.

You're trying to reset your MS password, is this correct?

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