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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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Someone stoll my account we are not able to take it back it

Customer Question

someone stoll my account we are not able to take it back it is hard to remember the question they ask like since when we have it
JA: Have you contacted anyone about your account?
Customer: we went through the recovery site my nefew was warn in a game it was going to be hack
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: tablet
JA: What troubleshooting have you tried?
Customer: the recovery site with a link to a second email each time they say we did not answer correctly now all the game are lost on the tablet,,,
JA: Anything else you want the email expert to know before I connect you?
Customer: the account is to my nefew i am her ant helping him to recover the account
Submitted: 7 months ago.
Category: Email
Customer: replied 7 months ago.
the account that was stolen is***@******.***
Expert:  Kris Rodgers replied 7 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kris Rodgers replied 7 months ago.

Hi

You're trying to get access to your gmail account. Is this correct?

Regards

Kevin

Customer: replied 7 months ago.
my nefew got hack by someone
we try to retreive it with the gmail process but we are not able.
Expert:  Kris Rodgers replied 7 months ago.

Could I connect and have a look?

Customer: replied 7 months ago.
the account that was hack was***@******.***
all is games on his tablet are link to this account... no it will be hard for you to connect
Customer: replied 7 months ago.
i could not find any place we could talk with gmail support other than you
Customer: replied 7 months ago.
he has a second email he can receive code but still it does not let us take back the primary account
Expert:  Jess M. replied 7 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Can you please tell me the other Gmail account linked or associated with this hacked account?

Also, do you still remember the last password ***** used for the hacked account?
Please let me know by replying to me here so that I can help you further.

Best regards,
Jess