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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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Very full because fill up with 2013 & 2014,2015 etc. old

Customer Question

very full because fill up with 2013 & 2014,2015 etc. old mail
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: Gmail
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: I have desk top computer
JA: What troubleshooting have you tried?
Customer: Am senior person and afraid o try - or don't understand terms
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 6 months ago.
Category: Email
Expert:  flopcat98 replied 6 months ago.

Hi, I'm Robert and I'll be helping you with your computer question.

Expert:  flopcat98 replied 6 months ago.

this might be a lot easier if i could log into your computer remotely to fix this for you.

each email program is a little bit different and if you can't tell me which you are using it is difficult for me to give you clear instructions

but if you accept the offer for remote access we can speak on the phone and i can show you right on your own screen exactly what to do.