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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I can not get in we have a new phone number, so our number

Customer Question

I can not get in we have a new phone number, so our number is ***** we installed a new wireless internet and we can no longer get in to our account. It keeps telling me I have the wrong password ***** I have used the same for years
JA: How much experience do you have with this particular machine?
Customer: not much
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: on the computer
JA: What troubleshooting have you tried?
Customer: all they recommended
JA: Anything else you want the email expert to know before I connect you?
Customer: no just need my account so I can get all the new account info they sent me
Submitted: 9 months ago.
Category: Email
Expert:  Kris Rodgers replied 9 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kris Rodgers replied 9 months ago.

Can you tell me what account this is for? Email or Internet?