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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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Can't log in don't remember password and .my email address

Customer Question

Can't log in don't remember password ***** .my email address is not being accepted
JA: Have you tried having password ***** directions emailed to you?
Customer: Yes
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Tablet
JA: What troubleshooting have you tried?
Customer: Don'know what to do
JA: Anything else you want the email expert to know before I connect you?
Customer: Just need info to hopefully correct reception problem
Submitted: 6 months ago.
Category: Email
Expert:  Jess M. replied 6 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Can you please tell me your problem or affected email account so that I can check its status and recovery options for you?

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

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