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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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I am losing confidence in Bigpond server system because the

Customer Question

I am losing confidence in Bigpond server system because the server keeps shutting me down, whether its a Telstra fault.
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: Outlook
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: I access through my outlook express in the comuter
JA: What troubleshooting have you tried?
Customer: tried phoning Bigpond and I only seem to get another country, and with hearing troubles I have difficulty with the langusge.
JA: Anything else you want the email expert to know before I connect you?
Customer: Yes I have had my local computer man have a look at the system and have purchased a new modem as well as bringing outages on the internet.
Submitted: 6 months ago.
Category: Email
Expert:  michelleclive replied 6 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  michelleclive replied 6 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

How often you get disconnected while on the internet?

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