How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

L am not able to reset my gmail account. I have it on my

Customer Question

l am not able to reset my gmail account. I have it on my phone but cannot change my password.
JA: How long have you had this issue with your Gmail account?
Customer: about 1 week
JA: Have you installed any updates recently?
Customer: on my iphone but not my computer
JA: Anything else you want the computer expert to know before I connect you?
Customer: I have followed the steps for password ***** text number, alternate emails, I am not receiving anything at the alternate email which should be***@******.***. I can't see the link to verify if it is correct.
Submitted: 6 months ago.
Category: Email
Customer: replied 6 months ago.
i am not interested. please do not charge my account.
Expert:  Jess M. replied 6 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Can you please tell me the Gmail account that you are having trouble with so that I can check its status and recovery options?

Please let me know by replying to me here so that I can help you further.

Best regards,

Related Email Questions