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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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I have been locked out of my yahoo account. It only goes to

Customer Question

I have been locked out of my yahoo account. It only goes to an email address that has been closed. How can I get to my email. I have tried yahoo help and it is no help at all
JA: How long have you had this issue with your Yahoo account?
Customer: Since dec 25
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Phone and tablet
JA: What troubleshooting have you tried?
Customer: Resetting and following yahoo steps about 20 times
JA: Anything else you want the email expert to know before I connect you?
Customer: No
Submitted: 7 months ago.
Category: Email
Customer: replied 7 months ago.
8 minutes really?? It has been hours. Not a good start.......
Expert:  Richard replied 7 months ago.

Hi there and welcome

I am really sorry about the delay you have experienced.

Do you still require assistance on this?

Please let me know

Customer: replied 7 months ago.
Expert:  Richard replied 7 months ago.

Thanks

What is the exact message you now get when you try to sign into your account?

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