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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I have not signed into my account for a couple of years. It

Customer Question

I have not signed into my account for a couple of years. It is not recognizing my password ***** have written down, and tried to v
JA: Have you contacted anyone about your account?
Customer: your the first
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: I just downloaded the app on my ipad
JA: What troubleshooting have you tried?
Customer: Changing my password ***** says it doesn't recognize my account
JA: Anything else you want the email expert to know before I connect you?
Customer: It shows the email address is taken when I tried to create another account
Submitted: 8 months ago.
Category: Email
Expert:  Byron replied 8 months ago.

Hi. My name is***** you for your question and the opportunity to assist. Can you

tell me the e-mail address you are trying to access?

Please use the box just below to reply. Thank you.