How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
49766785
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

It's not letting me in it says my password is wrong, I have

Customer Question

It's not letting me in it says my password ***** *****
JA: When did you last reset your username and password?
Customer: I have not to my knowledge
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: I just push mail and it comes up but now my friends can't email me
JA: What troubleshooting have you tried?
Customer: I went through it about 10 times and it does the same every time I don't know the numbers and it tells me to start over
JA: Anything else you want the email expert to know before I connect you?
Customer: Yes I need my email ! I can't even get emails from Netflix
Submitted: 7 months ago.
Category: Email
Expert:  Viet - Email Tech replied 7 months ago.

Hi,

I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  Viet - Email Tech replied 7 months ago.

What's the make / model of your computer?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  Richard replied 7 months ago.

Hi there and welcome

Do you still need assistance with this?

Please let me know

Related Email Questions