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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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I have 3 addresses and all say out of date or not in sync.

Customer Question

I have 3 addresses and all say out of date or not in sync. the other issue is passwords do not match what I have recorded over time and I need them reset but cannot reset what codes you send me. not able to get emails...
JA: When did you last reset your username and password?
Customer: about 2 yrs ago...
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: not been able to access at all...
JA: What troubleshooting have you tried?
Customer: only what I try on a my part. never asked for help before and now I have been asked for my Microsoft pw. I m disabled and it has taken 2 years for surgeries and rehabs to get me to this stage of asking for help...
JA: Anything else you want the email expert to know before I connect you?
Customer: how to sync my outlook address and set new password ***** Microsoft password...
Submitted: 6 months ago.
Category: Email
Expert:  Kamil Anwar replied 6 months ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

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