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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I cannot access my gmail or yahoo email accounts, having

Customer Question

I cannot access my gmail or yahoo email accounts, having tried all the passwords listed in my website "phonebook". Keep getting answers from both websites that indicate they will send the password ***** to the phone # they have on file, which has just been disconnected. Or they will send the info to an alternate email address, and we know the problem there. How, oh how, can I access my password, preferable to the gmail account?
Submitted: 8 months ago.
Category: Email
Expert:  Michael Hannigan replied 8 months ago.

Hello. My name is Michael. I can help you with your question.

But I'm afraid the news isn't good. Both companies have a policy of not providing direct support for free email accounts.

Do you have access to the recovery account or phone number on file with either of the accounts?